![]() ![]() Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. I can see the body of the messages just fine on my mobile devices and through the web page interface to my email account. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround. I have Office 365 installed on two computers and when I go in to them to view messages, the body of the email is blank. MailMessage: If you already have a MailMessage object, you can. More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.Ĭurrent status: We're gathering and analyzing data in an effort to isolate the cause of impact. Send Outlook Mail Message in the blank space with the subject of the email you want to send. User Impact: Users may be unable to view email message content within Outlook. Title: Issue affecting viewing email content in Outlook Users may be unable to view email message content within Outlook. Issue affecting viewing email content in OutlookĮX255650, Exchange Online, Last updated: 4:28 PM There is a service issue affecting some users at the moment. Restart PC and retrace that path to add the account back. I'm Diane, an Office Apps & Services MVP specializing in Outlook and an Independent Advisor. Even if youve tried some fixes try them again in this sequence: 1) What often works to fix the Mail app is to go to Windows 11 Mail Settings (gear icon at bottom of Inbox) then Manage Accounts, then choose the problem account (s), then Delete the Account. She doesn't even have guest access to the company Sharepoint.Ĭheck this out, written in reply to a guy who has the same issue: Look for Email-Specific Issues To begin with, make sure the problem persists beyond the blank email you just received. Is running retail version Office H & B 2016.ĭISABLED/SLOW com add-ins warning box shows Exchange!!!! Com add-ins has sharepoint and exchange add-ins listed, which I disabled. NOT AN EXCHANGE email address - POP3 hosted by a third party. Opening up the message in its own window allows the whole message to be read/visible.Ĭomposing a new message, the entire signature including image appears blank, if you place your cursor and backspace to erase the signature, text eventually shows up and you can type your message and send without signature. ![]() Images in body or signatures appear okay. It is not possible to drag to highlight to view the text either. If youre having problems accessing, you can see the status of Microsoft Office Online Services at the Service Health portal. If theres no such issue receiving rich text format emails in Outlook safe mode, please disable the suspicious add-ins to verify which one caused the problem. If youre using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows. Inbox message text appears for a fraction of a second in the reading pane then the text area goes white - like the font is changing. Please disable the anti-spam or anti-virus program temporarily, then start Outlook in Safe Mode to check the result: Press Win + R, type 'outlook.exe /safe' in the blank box, press Enter. Have something similar going on with a user. ![]()
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